SquadUp — Privacy Policy

Last updated: 2 June 2025

1. Introduction

Your privacy is important to us. This Privacy Policy explains how SquadUp d.o.o. (“SquadUp,” “we,” “our,” or “us”) collects, uses, stores, and shares your information when you use our mobile or web application (“Service”).

2. Information We Collect

2.1 Information you provide directly

• Account data – name, email address, password.
• Profile details – profile photo, preferred sports, location.
• Content you create – match details, chat messages, bookings, feedback.

2.2 Automatically collected data

• Device type, OS version, and unique device identifiers.
• Log data (IP address, access times, pages viewed).
• Location information (only with your explicit permission for venue-finding features).
• Usage data (clicks, feature interactions, crash reports).

3. How We Use Your Information

• To create and maintain your SquadUp account.
• To facilitate match creation, venue bookings, and team management.
• To provide customer support and respond to inquiries.
• To improve, test, and monitor the effectiveness of our Service.
• To send important notices, such as updates, security alerts, and administrative messages.
• To show you relevant content and, where permitted, marketing communications.

4. Legal Bases (GDPR Users)

We process your personal data under the following bases: (a) Contractual Necessity, (b) Legitimate Interest, (c) Consent (where required), and (d) Legal Obligation.

5. Sharing & Disclosure

We never sell your personal data. We may share information with:

• Service providers (cloud hosting, payment processors) under strict data-processing agreements.
• Venue owners when you make a booking, so they can confirm your reservation.
• Legal authorities if required to comply with law or protect users’ rights and safety.

6. Data Retention

We keep your data only for as long as necessary to provide the Service and fulfill the purposes described in this Policy, unless a longer retention period is required by law.

7. Your Rights

You may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with your local data-protection authority if you believe we have violated applicable privacy laws.

8. Security

We implement technical and organizational measures designed to protect your information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

SquadUp is not directed at children under 16. If we learn that we have collected personal data from a child under 16 without parental consent, we will delete that information.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date above and, if changes are significant, provide a prominent notice or seek your consent as required.